At Pivottor Express, we are committed to providing exceptional courier and logistics services. In the event that you need to return a shipment, we aim to make the process as seamless as possible. Please read the following return policy guidelines to ensure a smooth and efficient return experience.
Return Eligibility
1. Damaged Items: If your shipment arrives damaged, please contact our customer service team within 24 hours of receipt to initiate the return process.
2. Incorrect Deliveries: In the rare event of an incorrect delivery, please notify us within 48 hours of receiving the shipment to arrange for the return.
3. Defective Products: Should you receive a defective item, please reach out to us within 7 days of delivery to request a return authorization.
Return Procedure
1. Contact Pivottor Express: To initiate a return, please contact our customer service team either by phone or email. A representative will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
2. Packaging Requirements: Ensure that the items are securely packaged for return shipment to prevent any further damage during transit.
3. Labeling: Affix the RMA number prominently on the package. This will help us expedite the processing of your return.
4. Return Shipping: You are responsible for the cost of return shipping, except in cases of incorrect deliveries or defective products.
Refund and Replacement
1. Refund Processing: Once we receive the returned items and verify their condition, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment used for the purchase.
2. Replacement Shipment: If you opt for a replacement item instead of a refund, we will arrange for the shipment of the replacement product at the earliest convenience.
Exclusions
1. Non-Returnable Items: Certain items, such as perishable goods, hazardous materials, and personalized or custom-made products, are not eligible for return.
2. Used or Altered Merchandise: Items that have been used, altered, or damaged by the customer are not eligible for return.
Contact Us
If you have any further questions or require assistance with the return process, please don’t hesitate to reach out to our customer service team. We are dedicated to ensuring your satisfaction with Pivottor Express’s services.
Email: info@pivottorexpress.com
Policy Updates
Pivottor Express reserves the right to update, modify, or amend this Return Policy at any time. Any changes to the policy will be communicated through our official communication channels.
We appreciate your cooperation and understanding in adhering to our return policy guidelines. Thank you for choosing Pivottor Express for your courier and logistics needs.